Taking two new clients for Q4 2026.
Your AI is fine in the demo. You do not know what it says at 11pm to someone who is already angry.
Most teams have read their AI’s happy path a hundred times and its worst path never. The failures that cost you are not factual errors. They are the moments it sounds glib about a cancellation, or brisk about a refund, or cheerful at exactly the wrong time, in front of a customer who will remember it.
The Voice & Trust Audit finds those moments and hands you the transcript, the reason, and the fix.
What it costs
$4,500
Fixed. Not a starting point, not a range. 2 weeks from kickoff.
What you get
A written report, 15 to 25 pages.
- Every place your AI breaks character, with the transcript that broke it
- The specific failure modes waiting in your delicate moments: complaints, refunds, cancellations, bad news, and customers who are upset before they type anything
- A forbidden-words and forced-pause list built for your brand, ready to drop into your system prompt
- Where your current tone instructions will collapse under real users, and the layered structure that replaces them
- A ranked fix list, split into what you can ship this week and what needs architecture
Plus a 90-minute readout call with your team, recorded, so the people who have to implement it can ask questions directly.
What happens next
Nothing, unless you want it to.
The audit stands alone. It is not a sales call with a report attached, and buying one does not put you into a retainer conversation you did not ask for. You get the findings, and your own team can implement every one of them without me.
If you would rather I built the thing the report describes, that conversation is available. It is just not the point of this.
Discretion
Your transcripts never leave the report.
This work runs on real conversations, which means the audit reads the things you would not put in a case study. An NDA is signed before anything is shared, and it runs both ways.
Nothing about your product, your customers, or the fact that we worked together appears in a talk, on this site, or in front of another client without your written permission. I do not keep a logo wall. In the businesses I come from, that is the correct way round.
Be honest with yourself
When this is the wrong thing to buy.
- If you have not shipped anything customer-facing yet, there is nothing for me to audit. Come back when there is.
- If your AI only ever answers factual questions and no one is ever emotional when they use it, you have a retrieval problem and you want an engineer, not me.
- If what you actually want is someone to confirm a decision that has already been made, I will be an expensive way to hear it.
Book the conversation.
Sixty minutes to scope it. Pick a date and a window, and I will confirm.
Request a time